Issues with call connection – Iphone 7
I’m currently having a strange issue with call connections in my iPhone 7.
Firstly, when someone calls me and upon me answering the call, the phone will keep on ringing despite a connection being made.
Secondly, I cannot hear anyone nor can they hear me.
I have spoken to Apple live support and they could not offer a solution online. They offered me a genius appointment, however I have recently dropped the phone causing cracks on the screen and I believe they will assume this is the reason and apply a charge to fix the issue, whereas I believe this to be a software issue.
I have tried the usual voice memo to see if I can hear myself, but I just get an error stating that voice memos are unavailable.
A few more key details:
Network provider: Tesco (O2 UK) – I do not believe the carrier to be the issue as voice calls are connecting.
Software Version: 11.3.1.
Any help/9advice on this would be great 👍🏼