Genius Bar: “Stripped iPhone X Screw” = New Phone for $29
Thought this might be an interesting story to tell, since Apple has been (rightfully so) been getting a bad rap with iMac Pro repairs lately.
I had recently dropped my phone and shattered the screen. I have AppleCare+, so it would be $29 to replace the screen damage. I made an appointment for last night, and even though the store was listed as same-day repair, the rep in the store told me that they weren’t doing any more repairs for the day (two hours before closing). As such, they’d have to keep the phone overnight. Annoying, sure. But not the end of the world so I let them keep it.
Anyways, I walk into the store and another rep approaches me explaining that the pentalobe screws were stripped during attempted repair. While opening a new iPhone X from a box, they told me that for $29 (the same price as the screen repair), they were going to give me a new phone. I’m not sure if they’d be offering this same service had I not had AppleCare+, but either way, I’m really impressed. Are stipping the screws during repair a common occurrence? I’ve repaired plenty of iPhones in the past and the screws never appeared to be weak or strip easily.