Spacegray iPhone X frame color flaking. Apple India provides “ZERO” support.
The title pretty much explain the issue. 1 month back I removed the official apple silicon case. To my surprise there was some flaking of paint on the side rims near the volume button and top and bottom corners. I did a little research and found its a common issue. Most of those cases were resolved by replacing the phone.
Out here in India the service center are pretty unfriendly. I’ve visited the service center twice, spoke to the service Engineer via call but in vain. Service engineer asked me to share pics which I did, someone from the team then reached out mentioning the issue will be resolved with 2 working days. Now I received a call couple of day’s back requesting a visit the service center again for some photos again which they already have with them.
I’m surprised with the make of so called premium phone. I don’t want to ridicule the customer support but my experience is pathetic. I’ve been part of apple Eco-System for 6 years now. So much for brand loyalty.
Looking for suggestions on what my next step should be.
Note: It’s not because of the case, since I’ve never used an hard case. Nor there is any external damage.