For every “above and beyond” Apple Store story there are some that don’t leave you feeling too great.
I just want to preface this saying I’m not complaining with my outcome but that this instance left me feeling defeated as I left my MacBook Pro (13” TB 2016) to be sent off for repair.
I purchased my MacBook Pro shortly after the Touch Bar models were announced and have loved and cared for it. If it wasn’t in use it was plugged in and the battery was never driven to the brink of shutting down. Always made sure it was running the latest version macOS and made sure the updates were complete before putting it back in the stand to be charged again. It was always clean and nary a scratch to be found, if I were to sell it you wouldn’t be able to tell it wasn’t opened new from the box that same day.
Long story short, I take care of my possessions.
I guess the problem started to arise, unbeknownst to me, when I went to go use my laptop on two occasions (that I can think of). I would go to use my MacBook Pro and after unplugging it found it to already be down to 85% or something similar, basically it wasn’t fully charged. Strange I thought, plugged it in and… huh it’s not charging. Weird. Ok unplug the 61W adapter and plug it back in… cool beans, it’s charging, must have been a hiccup of glitch I guess. Nothing lead me to believe it was anything more than that. Like I said it happened on another occasion but I had moved apartments and it had been many months later but I remembered ok I’ll just unplug the adapter and be back in business.
Which brings me to this weekend… I thought I would back up my devices before doing the Apple Music trial. Grab my MacBook Pro, lift the lid and… nothing. Hold Touch ID/Power…. nothing. Maybe it wasn’t charging again and died. Plug it in… no chime, no boot sequence, nothing. Is it the adapter? Well I’ve got a spare… nope. Are both bad? Plugged in my Nintendo Switch… chimes and charging. Well, crap… ok then let’s start the Apple Support process.
After a lighthearted fun chat with an Apple Rep through the Apple Support app and a schedules Genius appointment the following day it turns out that my MacBook Pro decided something internal was amiss and every boot sequence trick the Apple Genius had up his sleeve, nothing was going to get my MacBook Pro to wake from its eternal slumber. Thinking that going over how bizarre this circumstance is and that even the Genius commented on how immaculate the condition it was in maybe I’ll be one of those lucky individuals that they took sympathy on and swap it out, then and there. I wasn’t so lucky, $475 for anything that needed replacing with a five business day turn around…
I understand that my MacBook Pro isn’t brand new but less than two years old isn’t exactly ancient either. I really have no one but myself to blame, I suppose. I should have picked up AppleCare+ in the timeframe I was allowed to but didn’t, $250 seems more reasonable in hindsight. Again I’m not here complaining, Apple did what they should have done and I’m not angry with them but I just wanted to share my experience with all the stories of how an Apple Store swapped out a Mac with another unit on the spot out and that the exception doesn’t make it a rule.
To say I wasn’t expecting them to swap it out would be a lie, anyone in this case would probably hold some reservation in hopes that Apple would seek pity in their case. Like I said, I’m not angry or upset, just defeated that no matter how well I treated my MacBook Pro, it wasn’t enough for a failure not in my control.
It is what it is! If you read this, thanks for taking your time to read my story. Here’s looking forward to what is announced at next months announcement!
tldr; meticulously taking care of your MacBook Pro doesn’t mean it still won’t catastrophically fail on its own. Also AppleCare+ would have covered this and is my fault for not purchasing it in the allotted time frame, learn from my mistake!