Some iPhone XS and iPhone XS Max units not charging automatically when power cable is plugged in
We have received several reports of iPhone XS and iPhone XS Max owners noticing that their phones do not start charging when a Lightning cable is plugged in when the screen is off. Affected users find they have to ensure the screen is on and re-plug in their cables for charging to begin.
This issue has been highlighted in a video by UnboxTherapy (embedded below), who repeats the charging test on 8 different iPhone XS models. The majority of his phones exhibit the problem — the devices do not respond to the cable being plugged in as they should, with most kicking into action once the screen is woken up.
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