Frustrated at lack of support for senior citizens
My dad is 84 and has had an iPad since I bought him one for his 80th. He’s now on his second one and it’s the latest iPad (not the pro version). He is generally OK with it and can do most things he wants. Last night he had a problem that he just couldn’t solve & I just assumed (silly me) that I would be able to use something like Apple Remote desktop to assist him remotely (I’m 300 miles away).
I wanted just to be able to connect to his iPad from my MBP and control his screen as if I was in front of it to help him. Nearest I could get to it was via teamviewer and it wouldn’t work because he had locked his screen rotation so his iPad is stuck in landscape, so you can’t swipe up to get to control centre from the bottom and there is no setting within the settings app to disable it, which meant I couldn’t get to the settings to start a screen sharing session.
So this got me thinking. I am sure that there are thousands if not millions of 70 plus iOS users. I understand that Apple have made it so that you cannot get control remotely because of fraudsters, well what about selling something like a hardware dongle that is paired only to one or several others that means they can only talk to each other when they are connected via the lightning port? Perhaps allowing encrypted bi directional communication. That would secure it and enable remote support.
Then I don’t have to spend 2 hours on the phone after a 14 hour day at work trying to get the poor sod’s iPad working properly again!
Does anyone, anywhere, know of anything that can help me so I don’t have this aggravation again? Many thanks!