Restored my moms phone but lost photos? Kinda confused.
1. My mom got an XS Max and I was tasked with doing an itunes backup and restore from old phone to new . This was successful.
2. She went overseas and gave her old phones to relatives without doing a reset on it. They thought they needed to delete everything by hand and they deleted many of her contacts and photos from icloud.
3. She came back to me asking me to do another restore from itunes using the backup from step 1. Which seemed to be successful. I saw a large number of photos on her phone (the backup is 140 gb)
4. When I gave her back the phone she complained she only had 50 photos on it. I looked on her icloud and it matches what’s on her phone.
It seems like after signing into her device through icloud it removed all the photos from the back up? How do I fix this situation?