Is anyone else’s custom text tone resetting/not working?
Back on iOS 11 and my 6S+ I made a custom ringtone in GarageBand using the Apple Pay blip sound and used it successfully as my text tone. I updated to iOS 12, and then gave it away shortly after in favor of an XSM so I don’t recall if the custom text tone worked or not.
On my XSM I set the custom tone as one of the first things. I don’t recall if it ever actually worked, but I noticed one day that I was getting the default Note tone. My settings still showed my custom tone as the selected one.
I called Apple support a few weeks ago about it, they had me re export the ringtone and set it up again which I did. I even made it my ringtone for testing purposes and when they called me back to test it, it all worked, I even texted myself and got my text tone back.
And then one day randomly I noticed it got reset to Note. My custom one is still the selected tone, but it appears to randomly default itself, never has an issue with my 6s+.
I have 2 custom tones from GarageBand of the same blip, one of them is undeleteable. It shows up as a ringtone and not an alert tone (which they said shouldn’t matter).
I don’t mind Note, but I’d love if I could get my blip back. Has anyone had any similar experience, maybe even a fix?