“This purchase is not eligible for a refund.”
The fact that there can be purchases that are non-refundable is unacceptable to me. I purchased “The Sims 2: Super Collection” on the Mac App Store because I like The Sims and The Sims 2 is my favorite of the series so I said “why not?” I won’t go into detail because that’s not the point of this post, but basically the app broke the sound on my Mac to the point that nothing would fix it and I now have to take it in to an Apple Store. Furthermore, the game refuses to start and fails to ever reach the main menu despite everything I’ve done to attempt to make it happen.
As I was getting ready to request a refund, it seems there’s no way to receive one unless you accidentally bought the app or you bought the wrong one. An app refusing to open despite the store saying your system is compatible is apparently not a good enough reason. But ok, I’ll play. I type in an excuse about buying the wrong game. It was a pretty believable account. I felt a little bad about lying, but I’m not the one limiting refunds to stupid reasons that almost never happen. However, lo and behold, I get “This purchase is not eligible for a refund.” right after clicking submit. I couldn’t get a refund even if I really did buy it on accident.
This is honestly stupider than Nintendo refusing to refund pre-orders. If your store tells me “This Mac is compatible” and the app refuses to run, then it’s obviously not compatible and false advertisement. Now, I’m sure it’s not malicious, but it’s still on them that the system says it’ll work and then it doesn’t. At least on the Switch you’ll still be able to play the little bastard. Idk how Apple expects the gaming market to grow on the Mac when they won’t even do refunds.
$15 literally thrown away on something that I’ll never be able to use.
Update: I’ve contacted Aspyr and requested a refund. I’ll update if they bother processing the request (I hear their customer service is trash).