Updated an Air 2 to IOS12, now it’s a paperweight. Apple couldn’t care less.
I updated my dad’s iPad Air 2 to iOS12 a few days ago and after the update, the screen no longer worked to finish setup. just out of no where after the update. buttons work fine, screen shows everything, but totally unresponsive to any touch or gesture. can’t press a thing on the screen. restored it twice, nada.
took it to the apple store and they said that “hardware and software issues are completely unrelated to one another” and there was no evidence that the software update caused the screen to fail. since they can’t downgrade OS they just kept trying to restore it to iOS12 even though i said that was stupid because IOS12 is clearly why the screen stopped working and i had already tried it twice at home.. but they kept insisting that “the two situations aren’t related”.
they were being very rude and accusing my dad of “modifying the ipad” since it showed that unusual december 32 19__ date somewhere in the info that apparently to them proves “3rd party modification”, but i experience this on my apple store bought 2012 macbook. and my 60 year old dad is not modifying or jailbreaking ipads. they also accused him of not using a case (which he does, he had removed it and placed the ipad in its box before bringing it into the store) and of not using a screen protector (which he always has, but he had removed it two days ago to see if it would help make the screen work again). they just tried to place the blame on him in every way when all he did was let me update his iPad one afternoon.
they also said that ipads are never taken for repairs unlike phones and computers. they are always replaced upon issues. so after 1 year, you will almost always have to just pay the replacement fee. which in this case was $299. (i did not know this at all an this reaaaally left a bad taste in my mouth because i just bought a $900+ ipad pro 12.9 and the thought of it responding poorly to an update in a year and having to pay a $649 replacement fee makes my wallet throw up. unrelated to the rest, but i will be returning it now that i know this policy)
since it’s over 1 year, they wouldn’t fix it or even try, offered a $0 trade in value, offered to “recycle it for us” (which to me feels like they would take it and fix it and refurb it, which they claim they can’t do) and that was it.
my dad is pretty upset. one upgrade and his air is a pricey paperweight. is there anything i can do about this? is trying to de-install to a lower OS safe to try? or even plausible? is apple just fucking me over? is this really a software issue, or hardware? ack.