Do you know what happens to your Macbook when you send it in for repair?
I work at an Apple repair depot, a company called CSAT Solutions.
There is no schedule at this company. You show up for work at 7am and you could be there twelve hours. It’s impossible to make plans because you don’t know when you’ll leave. Overtime is not mandatory but you wouldn’t know it by the way they push you to have all the work done every day. Something they’ll say when hiring is “7am to finish” Recently, they have begun to hire more people because their retention rate is horrible. The problem is that most of the people they hire are incredibly incompetent. You could have never worked on a computer before and as long as you can read and write English you’re in. The result is you have a bunch of people that don’t know even the basics of troubleshooting computers repairing $2000+ machines. These people also can’t handle the workload so it puts incredible pressure on veteran techs that not only have to worry about their work but other’s work as well. To add insult to injury, these new technicians are being given a $750 bonus for staying with the company for 3 months. All the while technicians that have been at the company for a decade haven’t seen another penny.
The air quality is terrible. There’s a thick layer of dust that’s probably been there since Nixon, covering the walls and pipes and AC ducts. It’s a warehouse environment that is climate controlled but it’s hot most of the time and even then it’s just circulating dirty air. Still, management will get on you for having a dirty/dusty workstation but wont do anything about the air quality.
In the end you’ll get a refurbished motherboard that will most likely fail again because the company that repairs them does a shitty job. Sometimes the “new” board we’re gonna use looks worse than the one you sent your unit in with. I have received boards with corrosion and we are told to use them and cannot change it unless it fails for something.
Every aspect of this company is a joke. Their shopfloor system is always crashing. And they still expect us to finish the work. We get the units in the morning and they’re supposed to ship out at night.
If anyone has any questions about anything I will answer. I know this seemed like more of a rant and frustration with my job but I’m finally getting fed up. Hopefully something good comes out of this. There are a lot of good people there that can’t afford to find another job.