PSA: [UK] If your iPad Pro 2018 is bent and you take it into an Apple Store for repair, their diagnostic tool will lock and label the bend as accidental damage, taking a strike from Applecare+ or a full replacement cost.
EDIT3: I’m aware that it sounds like I’m speaking on behalf of all the stores. I’m really not, this could be on a per case basis but I formatted it this way to spread the message of what COULD happen.
As the title suggests, you might be SoL if you have a bent iPad Pro. I was made aware that the staff had a conference call and bent iPads will be dealt as accidental damage.
Though I didn’t speak with the manager in this issue as I had no time, but might be lenient on a per case basis.
I’m trying to contact Apple support now to see if they can replace it under Apples Limited Warranty and going along [this](https://i.imgur.com/rhSIsj6.jpg).
Will create a new post with the outcome, but very disappointed to be told that the damage was accidental. I have Applecare+ but I don’t want to use a strike for a manufacturing defect.
EDIT: Since people can’t read comments, here’s some backstory.
The iPad was purchased as a gift for me from my uncle in early November. It was bought before Apples extended return period.
Come present day, I opened the iPad and proceeded to use it (like a normal human being) and did not check for faults. Now, let’s be realistic, who in the general population would check for bends on a product from a company like Apple (or any company for that matter).
EDIT2: I remember the Genius saying that they recently had a conference call and that anything like this matter would be deemed as accidental.
On her iPad, the option was ‘Enclosure-Bent’, and would default to accidental damage.