Apple is not giving me my refund that I was promise.
In December 11, 2018, I went to the apple store to return my iPhone XR because I wasn’t happy with it. The transition went fine, I only have the phone for 4 days so the lady was more than happy to accept it back. However, according to the lady because the return amount is over 750 dollar I have to either get 750 dollars now and the rest of the money will go into apple store credit ( or something ) or get the $818.28 via mail check in 5 to 10 business days. I decided to choose the check option and go home with the receipt that she gave me. 10 days pass and I haven’t gotten my check. At first, I assume it will be a little late because it is Christmas and who work during Christmas time and so I patiently wait. 26 days pass and still no sign of my money. As a response, I call the phone number in the receipt (that I still have) and ask for apple support. The lady in the call told me that I’m supposed to wait 30 days not 5 to 10 days and if I haven’t gotten my check by then, she recommend me to go to the store and they will help me track down my check. I comply and wait for another 15-17 days. 30 day has passed. Listening to Apple support, I went to the store that I got my refund from and ask for help. The gentleman in the apple store told me that they have no way of tracking down my check but they can get information about it from another source. I let him have a look at my receipt and I gave him my personal information ( address, phone number, email, name ). He told me that he will call me in 2 or 3 day top when he got information about my check whereabouts. It has been around 10 to 15 days and I still haven’t heard a single word from him. I’m at a lost on what to do now. Do I call apple support again ? or go back to the store? What course of action should I take that will help me get my money back? The only thing that I have that could back up my claim is my receipt that I still kept. I’m here in Reddit as a desperate attempt to cry for help.