Read this if your iPad Pro has touch response issues.
Apple replaced my iPad Pro for this issue – where it randomly stops responding to touch, but other times works just fine.
I tried shipping it out for repair, but Apple couldn’t identify the issue. So you have to physically go to an Apple Store for this. It then took me two trips to the Apple Store, which is a long drive for me. If you’re planning on making an Apple Store appointment, here’s what you need to do first so you don’t have to take two or more trips:
1. Back up your iPad, then erase it.
2. Don’t restore it. Set it up as new. Then turn off iCloud Backup so your data isn’t overwritten.
3. Take a video that shows the following:
– the issue happening on your erased iPad
– the about screen where they can see you haven’t installed any apps, and that you’re on the latest non-beta software
– Make sure you have no other hardware involved – a case, a keyboard, stylus, anything. They may try to replace the Apple Pencil if that’s connected (they did this for me, it didn’t fix it). Disconnect it and show that it’s disconnected in the Bluetooth settings within the video
– Make sure the angle of the video is askew, and not right over top of the iPad, this way it is especially clear that you are definitely touching the screen
– Show it happening in a variety of apps, and the home screen as well if possible
– Make sure your face is in the video
4. You can restore you data now until your appointment if you’d like.
5. Get a new iPad. As soon as they saw the video I edited down for length, I had a new iPad in less than 5 minutes.