AppleCare does not honor warranty
Hi all, I just got off the phone from AppleCare. I learned that AppleCare is not a warranty but a discount plan! Also, a 2 year extended warranty plan is actually a one year. I bought an iPad Pro 2 back in Nov ‘17 with a 2 year extended warranty. It has always had problems. If I hold it by the corners it won’t track my finger. I have to hold it from the back. Now I have backlight flares coming from the bottom so I call AppleCare. These are manufacturing errors but they told me that I would have to pay to get it fixed even though it’s a warranty repair! Next, I noticed they said that I was covered for 2 years. I bought a 2 year extended warranty so I corrected them that I should have 3 year covers. 1 year standard and 2 years purchased. Nope, buying a 2 year warranty only adds 1 year. I can’t tell you how much hatred I have for apple right now!