Your experiences with AppleCare and battery replacement?
I have had my iPhone SE for almost two years now, and its Applecare coverage expires next week. I’m a light user, but I’ve noticed the battery has definitely fallen off from when I first purchased it (to be expected).
Now, my battery health claims it’s still at **83 percent**, and I just came back from the apple store where their own genius bar service told me the same thing.
This diagnosis simply doesn’t reflect real-world performance though: my phone does not last throughout the day if I’m actively using it, and even last night, watching youtube for 90 minutes and browsing for 30 minutes on low brightness brought my battery down from full capacity to 30 percent, which seems *way* too fast for something rated at 83 percent. I should note that I always have my screen brightness turned down, I’ve cleared my phone storage of unused apps and photos (16/32 GB used) and am generally pretty diligent about preserving battery in day-to-day use, but it’s still draining pretty fast.
Long story short, the apple store did not budge on replacing my battery because its diagnosis still says 83 percent, and the genius bar employee says they’ll only replace if it’s **80 percent** or under. I’m only 3 percent away, so even though she was sympathetic towards my experience with the phone’s actual performance, I still have to shell out $65 if I wanted to replace the battery. I was hoping Apple would exercise some discretion here based on real-world feedback, but they were pretty firm about going by their own diagnosis as gospel.
My question: has anyone ever had any luck replacing their battery within AppleCare’s coverage even if it was slightly above 80 percent? Since ios12 won’t even let third-party apps determine iphone’s battery health anymore, are we just to accept Apple’s own diagnosis at face-value, even when its accuracy seems to contradict real-world performance?
This leaves a really bad taste in my mouth, because, of course, I wouldn’t be surprised if my battery health lingers around 81-82 percent for a while, and then within a couple of weeks past AppleCare’s expiry, lo and behold drops to 79-80 percent – by which then I will be SOL.
I really regret that I never took advantage of the battery replacement promo last year, firstly because it would have been wasteful, and also I figured I would replace it when it actually started to degrade. In this instance, it seems my faith in AppleCare was naive and misplaced =/