2016 Macbook Pro Butterfly Issues
Long story short, I’ve been one of those people with the bad keyboard.
I bought a Macbook Pro in the winter of 2016 for school and it was perfect until spring of 2017. I decided to get it checked out and this was before the keyboard program I believe. Luckily, they didn’t charge me for the service which would’ve been $500cdn.
Within a few months, my keyboard failed again. I went back and by this time I believe the keyboard program was pretty new. So I was happy that I wouldn’t be charged. After this, I decided to just not use my laptop unless I really needed it. Imagine buying a laptop for $2000 and only using it for less than 2 hours a week.
After a few more months, my keyboard failed yet again. This time, the employee at apple told me that there wasn’t anything wrong with my keyboard and I told him in my most sincere and direct voice that he was wrong. There was something wrong with my keys. They were unresponsive and you would have to basically take 2 seconds to press down hard enough for the key to register. This should not be happening. He did not even try to run any tests on my laptop and I asked to speak to someone else. At this point, he seemed to be fed up and just started the repair process. Finally laptop fixed. So I thought…
Within 2 months of the previous repair, I only used my laptop to watch youtube videos on my desk. I would not eat, drink, or wear dirty clothes near my laptop. Yet the keys failed again. This time I was fed up, I didn’t want to go back to apple. I was annoyed that I bought a laptop for $2000 and it keeps failing me. This time I waited, I waited 5 months before going back to apple. I went back a few weeks ago because my warranty on my laptop was almost up and I was not sure whether it was still covered under the keyboard program.
This time around, when I went to apple, one of the guys looked at my keyboard and pressed a few buttons and told me he would come back. He came back telling me that I would be eligible for a replacement laptop. I was under the impression that I was going to get another 2016 Macbook Pro. To my surprise when I went into the apple store the other day, I was told that they are exchanging my old laptop for the newest one. Apparently, there was a new Macbook Pro that came out recently.
Due to this one laptop incident, I have slowly but surely, stopped and will stop using apple products once they stop working. I am glad that apple decided to give me a new laptop but I wished my old one did not have problems. I have read up on reviews about this new MacBook Pro from 2019 and it so far it seems to be a decent laptop.
The thing I cannot wrap my head around is the price of the fix. If one or two keys stop working, they essentially would replace the whole keyboard for $500. If I had to pay for all three repairs, that would’ve came up to a total of around $1500. The price of almost a brand new laptop.