Keyboard Replacement Program / Open-Box Item / Water Damage
I brought my Macbook Pro 2017 in for the Keyboard Replacement Program as several of keys have stuck, repeated and some needed to be hit again with more pressure since owning the item. I’ve had my MBP for nearly 2 years. When I brought it in, they said they would do the replacement free of cost but needed to first make sure it was still within their warranty specifications. The Genius helping me couldn’t even run diagnostics (requiring me to sign in 6-7 times and she tried all the USB-C ports). Eventually they said they wouldn’t send it out (as a favor since it would automatically incur a $1300+ fee to replace the keyboard and battery [both since they are affixed to each other]). Expected turnaround would be 24hr. I received a call the next day and they informed me that due to water damage, they would need to charge me for the replacement (roughly $1300).
If you made it this far, you’re safe to assume that I don’t have $1300 to fix my Macbook. I was frustrated as I am certain that no water spilled onto it. I asked the employee returning it back to me what are some other options since I can’t afford to drop $1300 right now. He asked where I purchased it, which I told him I bought it from Best Buy as an open-box item. He discreetly said to call Apple Care and see what they could do and requested I not mention that the store advised I call Apple Care. He said he couldn’t guarantee a positive outcome but that Best Buy doesn’t inspect the item like Apple does when they list an item as refurbished/open-box and that may help my case.
Anyone with a similar experience? What was your outcome?