TIL that smart keyboards aren’t covered under AppleCare.
My keyboard (smart keyboard for 10.5 inch iPad Pro from 2017) died after around 1 yr 9 months of daily use. It kept not being detected by the iPad, like it wasn’t plugged in. Alright I thought – I’d bought AppleCare at the time of buying the device that I’m still covered under for a few more months so it should be a simple case of getting a replacement right?
Not so, sadly. The in-store rep explained that the pencil and iPad is covered under AppleCare but not the keyboard. I did at least manage to get them to give me a replacement for a reduced price of £100 (down from £159), but I’m left with a pretty bitter taste in my mouth that Apple won’t cover their own hardware with their own warranty/insurance product – they certainly didn’t point out that at the point of purchase.
I assume the reliability issues are part of the reason for the new keyboard design.
Irritatingly, the keyboard had always been a tad dodgy while it was under 1 year old, but I assumed it was a software glitch and not a hardware issue otherwise I’d have returned it long ago!