iMessage support is the coolest thing ever and underrated
No more waiting on hold for hours. No more dropped calls. No convoluted auto attendant menus to go through that mean nothing.
Simply start an iMessage chat with support and go on with your day until a response is given. I had this experience with Apple Card yesterday and it changed my perspective.
I wish other companies would jump on board. Being able to take a photo of something and show the support rep or vice versa would be helpful in many cases. Sending links to guides is another good example. I think it’s a great feature and very underrated with a lot of potential.