My experience with Apple Live Chat Support has been atrocious. 5 different times this week.
This conversation basically sums up my experience with Apple’s Live Chat now. Excuse my frustration in the chat, but this was the 5th person I’ve talked to in two days. [https://imgur.com/a/8BKxcuI](https://imgur.com/a/8BKxcuI).
Regarding the first message of the convo above, they DO allow gift cards + trade ins, but on the desktop store, not the mobile store. So their answer is WRONG. An apple person I spoke to on the phone cleared that up.
Look, I’ve been excited to get this new iPhone 11 Pro and pay for it with my new Apple Card. I’m going all in on the Apple ecosystem. But this shit is bringing me close to the edge.
I’ve always felt confident with Apple Live Chat, but as of recently I was almost to the point of cancelling my order. Either Apple is using bots that closely mimic real english but dont understand context, or they are outsourcing their Live Chat to people who can’t speak English as their first langauge, because it has been like talking to a pull-string doll.
They have not addressed my individual concerns, they speak very strangely, none of my issues got solved and their answers are generic garbage. I had an issue with the mobile app, and they gave me the number for Goldman Sachs for help with the Apple Card, what?!
I’ve solved some issues myself, and when I did, I would explain to them what the solution is and they reply “that is correct!!”. I tested them one time and gave them a WRONG solution, and they STILL replied “you are correct!”. I feel like it is a complete joke now and you have to call up to get a real person. Anyways, just wanted to vent my frustration, I hope they deal with this soon and get a new vendor or something. Because having my questions answered to buy a new product of theirs was god awful.