Apple canceled and says refunded my order for iPhone 11 Pro but…..I already picked up the phone.
I joined the iPhone upgrade program and got my phone the day after release but it never updated on my orders that I picked it up so a couple weeks ago I contacted Apple and told them the situation, I noticed this because my AppleCare wasn’t on my phone & I wasn’t enrolled in iPhone upgrade program. They told me that the problem had been fixed and everything’s all good now. But I just received an email saying my loan has been closed and the amount I’ve paid will be refunded because I “returned” my phone or never picked it up. Not sure what to do here or what this means lol.