Honestly I think Apples repair center is a lawsuit waiting to happen
I resell phones for a side business. Part of the game is buying devices that may be under some sort of repair program or warranty that the owner may not be fully aware of or not care about much, sending to Apple, and getting them repaired. Nothing against their policy.
My friends and I do this and know others in the game. The goal is to go into the store and try to get the replacement same day, but the store has a system that randomly flags devices for depot (nothing you can do, managers supposedly can override it but only for a very good reason). Even if you have AppleCare, they still might flag for depot.
This leaves only one option – to send to one of Apple’s repair depot.
These places are a hit or miss. My friends and I all have examples where the depot broke something, deny the repair and accuse the customer of breaking it, or accuse the customer of altering the device in some way.
I have friends that work for AppleCare and they can attest, they’ve seen this happen plenty of times. What’s even worse is Apple will refuse to service no matter how much you bark at them in most cases.
The reason this is a lawsuit waiting to happen is because recently they’ve started flagging for depot more frequently. Nearly every device unless it’s something like a battery or screen repair. They claim it’s so that their “engineers can capture data and ensure everything in the phone is genuine” which is kind of a slap in the face to the customer experience. Data can be captured without sending the device in.
Does anyone have a similar experience?