Why is Apple’s recovery service so horrible?
My wife’s Apple ID is locked and her password just stopped working on her one day. She has used the same password forever and one day her device just started asking for her password which doesn’t work.
Also, her 2FA is asking for old CC info of a card she doesn’t have anymore…so that’s great
Talking to Apple, her account is now in recovery. Took 7 days for them to call her, after an hour long phone call they tell her she will get another call in 2 weeks…2 WEEKS!
What the fuck is the point of this? It’s not uncommon to have to reset a password, why is this so difficult? Looking around online shows a bunch of pissed off customers in the same situation. Some just ignored and never resolved.
Is there anything we can do here, would scheduling an appointment at the Apple store help or just be a dead end?