Disappointed with Apple’s iPhone repair service: My experience.
I own an iPhone 8 Plus which I bought in 2017.
Last week, my phone suddenly stopped working. It won’t charge or turn on.
I took my phone to Apple’s official service provider to get it fixed.
They told me that there is a problem with the motherboard of my phone and a repair is not possible. The only solution is to replace the entire phone which would cost almost as much as buying a new iPhone 8 Plus.
I asked them if they had opened my phone to inspect.
They simply replied that they have a machine that tells them what’s wrong with the phone and opening it up wouldn’t be necessary.
After googling a bit about it, I learned that it can be easily fixed. I took my phone to a 3rd party service provider.
And they said it can be fixed for $60 but the Touch ID would not work after fixing the motherboard.
I was fine with it as it’s still better than replacing the whole phone.
Now if I want to fix the Touch ID on my phone, I need to replace the entire screen which would cost me nearly $200, even though there’s nothing wrong with the screen.
Apple doesn’t offer partial repairs for iPhones.
A simple replacement for the home button would be fair for the customers.