[Flexgate] How I got the screen on my late 2016 15″ MBP replaced free of charge under the “delaminating anti-reflective coating” program.
**TLDR**: *After 3 years of loyal service, the screen on my MBP started to show signs of the infamous “flexgate” stage light malfunction and the backlight stopped working once the screen was opened passed 80˚. Took it to a repair shop and was informed that the 15″ MBP were not covered under the repair program, but that screens with defective anti-reflective coating had to be changed and were covered by an extended warranty. I now have a new screen paid by Apple.*
As you may know, late 2016 MBP may be prone to Flexgate malfunction, and will be repaired by Apple under a service program, with numerous limiting factors – screen size being one of them. I learned about that on a visit to an Apple authorized repair shop. After informing me Apple wouldn’t do anything to help me, they checked to see if there was any delaminating AR coating on my screen. Because of another service program, which is not listed on the official Apple website, a faulty screen must be replaced free of charge if such a problem is present.
They didn’t see anything at the time, but after checking myself, I noticed a line of blue bubbles in the centre of my screen. Took pictures, chatted with apple tech support, and got confirmation that is was indeed a delimitation problem that would be covered by the program.
At the Apple Store, I had to be stern and convincing to get them to service it for free. Part of the protocol to get the AR coating fixed is that : 1) the screen is working and not defective and 2) you must be able to see the defective coating on a white background while facing the the screen at an angle of 90˚ and 130˚.
1- When the “genius” argued that the screen didn’t work, I countered that the screen did work fine and that only the cable was malfunctioning. To prove my point, I opened the screen to the point where it went dark, and shined the flashlight from my phone on the screen, illuminating it enough to show that the screen was indeed working. This is something that the tech at the authorized repair shop did to show me that my screen worked fine when I took it in earlier.
2- As for seeing the delaminated AR coating against a white background at 90˚ and 130˚, I argued that the point is to see if i the damage is visible to the naked eye at these angles (in the illustration in the protocole manual clearly shows an eyeball facing the screen, not a laptop opened up at different angles.) So I opened my MBP enough to have the screen light up (around 45-60˚) and tilted the whole laptop so the screen was a 90˚ facing us, then tilted back some more to 130˚ (while the lid was still partially opened). This took some more efforts to be convincing, but after going back to talk to his manager, he came back to inform me they would undergo the repair under the replacement program.
So here I am typing away on my laptop, with a shiny new screen I didn’t have to pay for, hoping that by sharing my experience I can help more people get the compensation they rightfully deserve.
P.S. If people are interested I can give some instructions on how I “realized” I had a delaminating AR coating…