Hate the Apple Support Music, But love Bob Dylan? There’s hope for you yet!
Apple support gives you a choice of music while you wait to speak to an advisor. They say that you can choose Pop, Classic, Jazz, or Silence.
Tip: pressing “5” (not announced as an option) you will be serenaded by Bob Dylan. Different songs are on rotation, but all are byBob Dylan!
I have no clue if this is temporary or an accident, but all other options have random songs from varied artists.
source: heard a rumor from friend who works for AppleCare, tested myself!