Warning: Apple silently changed their policy regarding returns during the temporary closures
Backstory: I bought a Macbook Air in April that I have been fairly disappointed with (performance issues, cooling issues, general dissatisfaction with a brand new $1200 laptop). When I decided to return the computer, I visited Apples Temporary Store Closure FAQ site (https://www.apple.com/shop/browse/store/temporary_closures). On the site, there was the following information:
> Q. How can I return an order I bought online while under shelter in place orders?
> A: Start a return online at apple.com/orderstatus, where you can create a return shipping label to ship your product from a drop off point or schedule a pickup at your location. You can also return your product to an Apple Store within 14 days of the store’s reopening.
Now that stores are beginning to reopen, I thought it would be worth calling to find out more about the return process. Apparently, the policy is that online orders made during the temporary closures may only be returned by mail (either by printing your own label or having FedEx print one for you) for up to 14 days (extended to 30) after the original purchase. After 2 hours of waiting to speak to a supervisor, they approved this one time return. I would just like to warn anyone who was planning on returning their device when their store reopens, that they may have to speak to an Apple Support Supervisor first.
FAQ from May 26th: