Just a heads up, certain Apple Watch Series 6 configurations offered on launch day were errors. Apple is cancelling those orders and requiring those customers to re-order.
On announcement day, I ordered a 44mm Space Black Titanium Series 6 watch shortly after the store went live. I’m still using the Series 1 Apple Watch and knowing how long it lasted me, I wanted to splurge a little on this one. I opted to use the ‘Create Your Style’ feature and customize the size, finish and band. I chose a black and white sport loop since it accented the Space Black Titanium well. I checked out and had an estimated delivery date of 9/25-9/28.
Fast forward to today and I get a text from Apple saying there was an issue with my order. I contacted Apple’s text support and was told the configuration I chose was ‘accidentally’ added to the store and therefore they have to cancel my order. In my case, the only thing that was no longer available was the black and white sport loop band. I asked if there was a possibility of simply selecting a different band but they said it would be impossible to do so as each configuration is its own product.
Unfortunately, I’m now having to re-order my watch and looking at a delivery date somewhere near the end of November. Really disheartening.
I was able to call customer support and get a little more help from a very nice agent, but it’s still very likely I won’t see my watch anywhere near the original delivery date. I just wanted to let others know that this may happen to them as well. If it does, call into customer support rather than utilize the text service. It won’t help much but they’ll at least work a little hard to rectify the situation.