My advice: DON’T PURCHASE MACBOOK PRO 2016 – 2017

I have to start off by saying that Apple Support has helped me tremendously this past year, but I can’t help but feel disappointed by some current policies that made the experience so much worse. I have owned many apple products, but none have given me such a headache as my MacBook Pro 2016.

The first problem with my MacBook happed only after two years of being purchased, when its battery lifespan became an issue. And after three years, the Mac was almost inoperable without being plugged in.

It surprised me that my new computer had this problem, when my last MacBook’s battery lasted me a good five years before showing any issues (which were never this bad).

However, after some research, I discovered that many MacBooks just like mine were presenting a similar issue and that Apple had created a recall program for the battery. I promptly went to my authorized apple support store and got my battery and top case replace for no cost or hustle, everything happened quickly and smoothly.

The moment I left the store with my repaired computer, there was a new issue, the backlight was dimming. Looking back, it frustrates me that the technical team saw this issue and decided to not notify me or apple about it. Two months after the initial repair, my screen went black.

I was convinced that it had to had something to do with the repair, as the computer showed no signs of this problem before, so I contacted Apple. Then I began an almost five-month journey trying to prove to Apple that I had the backlight problem (which they also had a recall program for). They kept directing me to authorized stores for a diagnostic checkup, but due to the pandemic, they were all closed.

I spent all five months of quarantine having to watch classes plugged in to my TV, I even purchased a wireless keyboard.

Finally, after speaking with a kind man named Pablo, he helped me build my case and authorized a month warranty to fix my screen. This process had not been a part of the recall program, as my computer’s screen was completely dark (not what typically happens with the blacklight problem). This was what made the process so much harder, but I had documented the issue earlier (THANKFULLY) which clearly proved that it had this specific backlight problem originally.

I thought that my computer problems would be over, taken that my top case and battery had been replaced in February and my screen was replaced in August, but it seems that MacBooks become worse after every service.

Conveniently, during this exam’s week, my MacBook stopped charging. It seemed to be a problem with my top case (WHICH IS BRAND NEW) and the input slot, the battery icon would show as if the Mac was charging even if there was no cable connected to it, and when I actually connected the charger, it would take a few minutes for it to recognize it.

I went to my authorized support store yesterday, when the computer was turned on and charging, they informed me that the month warranty was only extended to the parts that were repaired (understandable) and that this issue would have to be paid for. It got worse this morning (not even a full month after its last repair) when I plugged it to my charger the night before and it didn’t charge. Leaving me with no computer and an exam this afternoon.

I guess what frustrated me after this whole process is the lack of quality control on behalf of Apple’s side. I’ve never had an apple product this problematic, and this includes brand new parts that are now showing issue. The warranty for the repair part should be a year as they are for any new MacBook. I don’t have money to pay for the repair and will continue to go about my classes on my phone.

I am disappointed in apple, for showing me that their products are not what they used to be. I am also scared to pay the huge amount of money for this repair, for it to continue to break and for it to be pinned on me.

My advice: DON’T PURCHASE MACBOOK PRO 2016 – 2017

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